Business Process Modeling
Being a part of the Leadership Team, do you spend a lot of time solving operational issues in your business? Do you incessantly feel that a particular activity could have been performed more effectively? Do you spend time in travelling across locations, to fix the problems and train people? Shouldn’t you be focusing on the strategy for growth of your business, instead?
Most of the business owners, for small and medium ventures, carry the perception that policies and procedures are meant for large enterprises. This perception costs them time and effort, besides increasing frustration and helplessness to grow their business at the desired pace.
While businesses thrive on sales, documented processes are enablers to ensuring smooth and effective operations. Procedures provide a description of who does what, and when, enabling clarity and increasing efficiency, at the same time. Documentation of Standard Operating Procedures (SOP) becomes all the more important when a business seeks standardization of operations across existing units or implementation of processes at new units. It involves tabulation of key business processes and preparation of process flows and descriptive narratives for the identified processes. Depending on management’s focus on operational risks, Risk Control Matrices (RCM) may also form part of the documentation, highlighting key risks within the respective processes and controls to mitigate such operational risks.
Apart from standardization, documented processes can help identify opportunities for automation of activities, enhance efficiency and reduce lead time in the existing procedures. Some industries may require SOPs as a requirement for compliance whereas others might have voluntary guidelines that suggest them as best practices. These processes and documentation are intended to improve quality and can very well be used to create work instructions that are much more detailed.
Business Process Modeling
Being a part of the Leadership Team, do you spend a lot of time solving operational issues in your business? Do you incessantly feel that a particular activity could have been performed more effectively? Do you spend time in travelling across locations, to fix the problems and train people? Shouldn’t you be focusing on the strategy for growth of your business, instead?
Most of the business owners, for small and medium ventures, carry the perception that policies and procedures are meant for large enterprises. This perception costs them time and effort, besides increasing frustration and helplessness to grow their business at the desired pace.
While businesses thrive on sales, documented processes are enablers to ensuring smooth and effective operations. Procedures provide a description of who does what, and when, enabling clarity and increasing efficiency, at the same time. Documentation of Standard Operating Procedures (SOP) becomes all the more important when a business seeks standardization of operations across existing units or implementation of processes at new units. It involves tabulation of key business processes and preparation of process flows and descriptive narratives for the identified processes. Depending on management’s focus on operational risks, Risk Control Matrices (RCM) may also form part of the documentation, highlighting key risks within the respective processes and controls to mitigate such operational risks.
Apart from standardization, documented processes can help identify opportunities for automation of activities, enhance efficiency and reduce lead time in the existing procedures. Some industries may require SOPs as a requirement for compliance whereas others might have voluntary guidelines that suggest them as best practices. These processes and documentation are intended to improve quality and can very well be used to create work instructions that are much more detailed.
Business Process Re-engineering
Dynamism and changes in the fast-paced business landscape calls for periodic assessment and transformation of key business processes. Business processes need to be continually assessed, with respect to their effectiveness for the scale of operations as well as compliance to the increasing risks in the enterprise risk framework. Process Transformation involves assessment of the existing business processes, in light of management’s vision for increasing scale of operations or an attitudinal shift of management focus towards reducing risk or cost and providing recommendations towards transforming the key business processes to achieve the organization’s objectives.
Changes in business or management’s focus may also trigger the need for assessing the viability and benefits of outsourcing some of the key business processes. Through Outsourcing Advisory, we help businesses evaluate the need for outsourcing processes/ functions and assist in managing the program for outsourcing.
Project Implementation Assistance
Every business house has aspirations to scale up. However, the expansion phase brings along daunting prospects, in the form of numerous tasks to be completed to get ‘there’. Aspects that need to be considered include infrastructure, plant and machinery, technology, people, processes and governing regulations. Each aspect needs to be planned well and execution needs to be monitored closely, in order to achieve the business objective and ensure seamless implementation of the new phase (project).
We can assist management throughout the project cycle, by planning the milestones in detail and monitoring implementation of the project. Apart from project plan, we help develop appropriate measures, dashboards and reports to provide actionable insights, highlighting the extent of completion of key milestones, hindrances with respect to key activities (red flags) and the likelihood of implementation of the project within planned timelines. Besides gauging the effectiveness of implementation, these dashboards would help identify specific areas that need management’s attention and focus.
Supply Chain Assessment
The Supply Chain function can be a key competitive differentiator for an organization. Leading organizations increasingly look at opportunities to improve their supply chain activities to reduce cost or to increase revenue. Supply Chain Assessment involves evaluation of the current supply chain activities, considering efficiency and risks and identifying opportunities to improve the performance of the function, to realize long-term and sustainable benefits. Through this solution, we can also help build a ‘Blue Book’ for the supply chain processes, detailing the activities, responsibilities and risks applicable to the relevant supply chain processes.
Cost Assessment
Dwindling economies and business cycles call for effective management of cost of operations. While it is important for businesses (large or small) to focus on revenue, the cost of operations, if not effectively managed, can make or break a business. Given the importance of controlling costs, businesses need to continually monitor the key cost indicators that have a significant bearing on the financials. Additionally, businesses need to assess the key operating cost indicators periodically, to derive an assurance over the effectiveness of such costs. We help businesses with the latter, by breaking down the key cost components and subjecting them to analytics and available solutions. Through Cost Assessment, management gets an assurance regarding the effectiveness of cost of operations. Additionally, the solution helps explore areas where costs could be brought down, resulting in enhanced margins and profitability.
Customer Life Cycle Assessment
The fierce competitive landscape in which businesses operate today calls for increasing focus on customer service. More so, organizations in certain sectors (e.g. Telecommunications, Banking, Entertainment, Food & Beverage, etc.) do not have an option not to focus on increasing value provided to customers. In fact, there is growing mandate on defining processes based on the Customer Life Cycle (CLC) experience.
The fierce competitive landscape in which businesses operate today calls for increasing focus on customer service. More so, organizations in certain sectors (e.g. Telecommunications, Banking, Entertainment, Food & Beverage, etc.) do not have an option not to focus on increasing value provided to customers. In fact, there is growing mandate on defining processes based on the Customer Life Cycle (CLC) experience.
